Privacy Policy — tep555 Data Protection Notice

1 Introduction

This Privacy Policy ("Policy") describes how tep555 ("tep555", "we", "us", "our") collects, processes, stores, and protects personal data relating to users ("you", "your") of the tep555 website and all associated services, betting markets, casino games, and platform features (collectively, the "Platform"), accessible at https://tep555.app.

tep555 is committed to handling personal data responsibly, transparently, and in accordance with internationally recognised data protection principles. This Policy has been prepared in alignment with the core principles of the General Data Protection Regulation (GDPR) as a best-practice framework, adapted to the context of our Platform and the Bangladeshi market we serve.

By registering an account, making a deposit, or otherwise using the tep555 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.

2 Personal Data We Collect

2.1 Account Registration Data

When you create a tep555 account, we collect the following information directly from you:

• Full legal name
• Date of birth (to confirm you are aged 18 or above)
• Bangladeshi mobile phone number (used as your primary identifier)
• Email address (where provided)
• Username and encrypted password
• Preferred language and currency (Bangladeshi Taka, ৳)

2.2 Identity Verification (KYC) Data

In order to comply with age verification and anti-money laundering obligations, tep555 may request the following documents and data at any stage of your account lifecycle:

• National Identity Card (NID) number and scanned copy
• Passport or driving licence (where NID is unavailable)
• Proof of address (e.g., recent utility bill or bank statement)
• Screenshot or confirmation of ownership of the bKash, Nagad, or Rocket account used for deposits
• A selfie or live photo for biometric comparison in high-risk cases

2.3 Financial Transaction Data

We collect records of all financial transactions conducted through your tep555 account, including deposit amounts, withdrawal requests, payment methods used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank), transaction timestamps, and any associated reference numbers issued by third-party payment providers.

2.4 Betting and Gaming Activity Data

We record all betting and gaming activity associated with your account, including bet stakes, odds accepted, game sessions played, game titles accessed, win and loss records, and bonus usage history. This data is necessary to manage your account balance accurately, to resolve disputes, and to comply with responsible gaming obligations.

2.5 Technical and Device Data

When you access the tep555 Platform, our servers automatically collect certain technical information, including your IP address, device type, browser type and version, operating system, referring URL, pages visited within the Platform, and session duration. This information is used for security monitoring, fraud detection, and performance optimisation.

2.6 Communications Data

If you contact tep555 support via live chat or email, we retain a record of that correspondence, including the content of your messages and the timestamps of each interaction. This data is used to resolve your query, improve our support quality, and maintain an audit trail of support interactions.

3 How We Collect Your Data

tep555 collects personal data through the following channels:

• Directly from you: when you register an account, complete KYC verification, make a deposit or withdrawal, place a bet, contact support, or update your account settings.
• Automatically: through server logs, cookies, and similar tracking technologies when you browse or interact with the Platform (see Section 7 for full cookie details).
• From payment providers: transaction confirmation data is shared with us by bKash, Nagad, Rocket, Upay, and banking partners to verify that deposits have been received and to process withdrawals.
• From identity verification services: where we engage third-party KYC or fraud-prevention services to cross-reference the documents you provide against relevant identity databases.
• From game providers: certified game providers such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe may share session and outcome data with us for settlement and dispute resolution purposes.

4 How We Use Your Personal Data

tep555 uses the personal data we collect for the following purposes:

• Account management: to create, maintain, and administer your tep555 account, including processing logins, password resets, and profile updates.
• Age and identity verification: to confirm that all users are aged 18 or above and that accounts are not being operated fraudulently or by unauthorised persons.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and to match incoming payments to the correct account.
• Service delivery: to provide access to sports betting markets, casino games, live dealer tables, jackpot bingo, crash games, and all other Platform features.
• Fraud and security: to detect, investigate, and prevent fraudulent activity, money laundering, duplicate account creation, bot usage, and other prohibited conduct.
• Responsible gaming compliance: to monitor betting patterns for signs of problem gambling and to enforce deposit limits, cooling-off periods, and self-exclusion requests.
• Legal and regulatory compliance: to retain records as required by applicable law, to respond to lawful requests from financial intelligence units or regulatory authorities, and to enforce our Terms & Conditions.
• Customer support: to respond to your queries, resolve disputes, and process complaints in a timely manner.
• Platform improvement: to analyse aggregated, anonymised usage data to improve game selection, page performance, and overall user experience.
• Promotional communications: to send you relevant offers, bonus notifications, or tournament invitations where you have consented to receive such communications. You may opt out at any time by contacting support.

5 Legal Basis for Processing

tep555 processes your personal data on the following legal grounds, depending on the specific purpose of processing:

• Contractual necessity: processing your account registration data, KYC information, and transaction records is necessary to perform the contract between tep555 and you (i.e., providing access to the Platform and its services).
• Legal obligation: age verification, anti-money laundering checks, and the retention of transaction records are required by applicable law and financial regulation.
• Legitimate interests: fraud prevention, security monitoring, and Platform performance analysis are conducted on the basis of tep555's legitimate interest in operating a secure and reliable gaming platform.
• Consent: where we send you promotional communications or use non-essential cookies, we do so on the basis of your prior consent, which you may withdraw at any time without affecting the lawfulness of processing carried out before withdrawal.

6 Data Sharing and Disclosure

tep555 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We may share your data only in the following circumstances and only to the extent necessary for the stated purpose:

6.1 Payment Processors

We share transaction-relevant data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank as necessary to process your deposits and withdrawals. Each payment provider processes data under its own privacy terms.

6.2 Identity and KYC Verification Partners

Where third-party KYC verification services are engaged, your identity documents and biometric data may be shared with those services solely for the purpose of age and identity verification. These partners are contractually bound to process your data only for the agreed purpose and to maintain appropriate security standards.

6.3 Game Content Providers

Certified game providers including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe receive a pseudonymised player identifier and session data to deliver game content, settle rounds, and resolve technical disputes. Your full personal details are not shared with game providers.

6.4 Legal and Regulatory Authorities

tep555 may disclose personal data to relevant financial intelligence units, law enforcement agencies, or regulatory bodies where required to do so by law, or where we determine in good faith that disclosure is necessary to protect the rights, property, or safety of tep555, our users, or the public.

7 Cookies and Tracking Technologies

tep555 uses cookies and similar technologies (such as local storage objects and session tokens) to operate the Platform effectively. The following categories of cookies are used:

• Essential cookies: required for the Platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. These cannot be disabled without impairing your ability to use the Platform.
• Functional cookies: used to remember your preferences, such as your chosen language and the last game category you visited, to personalise your experience on return visits.
• Analytics cookies: used on an aggregated, anonymised basis to understand how users navigate the Platform, which pages are most visited, and where technical issues occur. This data does not identify individual users.
• Security cookies: used to detect and prevent fraudulent login attempts, bot activity, and other malicious behaviour. These cookies are active for the duration of your session.

You may manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use core Platform features. tep555 does not use third-party advertising or retargeting cookies.

8 Data Retention

tep555 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention guidelines:

• Account data: retained for the lifetime of your active account, plus a minimum period of five years following account closure to comply with anti-money laundering record-keeping obligations.
• KYC documents: retained for a minimum of five years from the date of verification or account closure, whichever is later.
• Transaction records: retained for a minimum of five years from the date of each transaction.
• Support communications: retained for a period of three years from the date of the last interaction in a given support thread.
• Technical and device logs: retained for a period of 90 days, after which they are automatically purged unless flagged as part of an active fraud or security investigation.

Following the expiry of the applicable retention period, data is securely deleted or anonymised in a manner that prevents reconstruction of individual identities.

9 Your Data Protection Rights

As a data subject, you hold the following rights in relation to the personal data tep555 holds about you. To exercise any of these rights, please contact our support team via live chat or email at [email protected]. We will respond to all verified requests within 30 days.

10 Security Measures

tep555 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the tep555 Platform.
• Encrypted storage of all sensitive personal data, including KYC documents and financial records, on secured servers.
• Two-factor authentication (2FA) available to all registered users to protect account access.
• Access controls ensuring that only authorised personnel with a legitimate need can access personal data, on a least-privilege basis.
• Fraud and intrusion detection systems monitoring the Platform in real time for anomalous activity, suspicious login attempts, and automated threats.
• Regular security reviews of our infrastructure, data handling procedures, and third-party integrations.

While tep555 takes all reasonable steps to protect your data, no digital platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, tep555 will notify affected users as promptly as practicable.

11 Minors and Age Restriction

tep555 is strictly an 18+ platform. We do not knowingly collect personal data from persons under the age of 18. All accounts are subject to age verification during the registration process and at any subsequent stage. If tep555 discovers that personal data has been collected from a minor, we will immediately suspend the associated account, delete the relevant data, and return any deposited funds to the payment method from which they originated.

Parents and guardians who believe that a minor has registered on tep555 should contact our support team immediately via live chat so that appropriate action can be taken without delay.

12 Third-Party Links and Integrations

The tep555 Platform integrates with third-party game providers and payment processors as described in this Policy. These third parties operate under their own privacy policies and data handling practices, over which tep555 has no direct control. tep555 is not responsible for the privacy practices of any third-party service, and we encourage you to review the privacy policies of any third party you interact with through the Platform.

tep555 does not include outbound links to external websites, affiliate networks, or advertising partners within the Platform's main content areas. Any tep555 communication directing you to an external resource will clearly identify that destination in advance.

13 Changes to This Privacy Policy

tep555 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. When material changes are made, tep555 will notify registered users by displaying a prominent notice on the Platform or, where appropriate, by sending a notification to the mobile number associated with your account.

The revised Policy will take effect from the date of publication on the Platform. Your continued use of the Platform following publication of an updated Policy constitutes your acceptance of the revised terms. We recommend checking this page periodically to stay informed of any updates. The "Last updated" date at the top of this Policy will reflect the most recent revision.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tep555 handles your personal data, please contact our Data Support team through the following channels:

• Live Chat: Available 24/7 via the tep555 Platform. Average response time: 2–5 minutes.
• Email: [email protected] (plain text — not a clickable link)
• Support Hours: All days, including public holidays. All times in BST (UTC+6).